1 About us
We are Cuppion Ltd, a company registered in England and Wales, company number 16127991, with our registered office at 24-28 Brockenhurst Road, Ascot, England, SL5 9DL. Our VAT number is: 483329178
How to contact us
You can contact us by sending an email to info@cuppion.com
2 These terms
2.1 These terms apply to any purchases you make on our website. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
2.2 For the purposes of these terms, you are a ‘business customer’ if you are buying products from our site for purposes relating to your trade, business, craft or profession.
2.3 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Cuppion Ltd, and any reference to ‘you’ or ‘your’ refers to the business customer placing an order on our site.
2.4 If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
2.5 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3 Orders
3.1 Please check your order carefully and correct any errors before you submit it to us.
3.2 After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
3.3 Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.
3.4 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
4 Availability
All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
5 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
6 Product descriptions
6.1 Descriptions of our products are set out on our website.
6.2 Please read the product description carefully. Pictures and images of the products or their packaging on our site are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
6.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our site may vary depending on what device you are using and your settings.
6.4 All weights, sizes and measurements set out on our site are as accurate as possible but there may be a small tolerance of up to 1%.
6.5 Our cups are designed exclusively for use with cold beverages and are not suitable for long-term storage. They are intended for immediate consumption only and should not be used for storing liquids over extended periods.
7 Use restrictions
7.1 You must use our products only for internal business purposes. You must not use our products for resale purposes.
8 Prices
8.1 Prices for our products are set out on our site. All prices are in pounds sterling (£)(GBP) and exclude VAT at the applicable rate, and delivery charges. Delivery charges shall be calculated and added to the total order amount during the checkout process on our website.
8.2 Prices for our products and delivery charges may change at any time. Except as set out in clause 9.3 below, such changes will not affect existing orders.
8.3 If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
9 Payment
9.1 We accept only major credit and debit cards., however, in the alternative, you can also pay by Apple Pay and Google Pay. All credit card and debit card payments need to be authorised by the relevant card issuer.
9.2 We will take payment from your card at the time you place your order. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
10 Delivery dates and costs
10.1 Delivery charges will be added to your order total during the checkout process on our website.
10.2 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order.
10.3 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
10.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
11 Delivery
11.1 We will deliver your order to the address specified by you when you placed your order.
11.2 If no one is available to take delivery, we will follow the delivery instructions you provided to us (eg leaving it in a specified safe location or delivering it to a neighbour or nearby business) and email you to let you know where we have left your package. If a further delivery attempt is unsuccessful, we will notify you by email, cancel your order and refund you the price of the products (but not the delivery charge).
11.3 Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
11.4 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the products, and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.
12 Faulty products
12.1 We warrant that the sealing machines will, for a period of one year from the date of delivery (as described in clause 12.4) (Warranty Period):
12.1.1 conform in all material respects to their product descriptions on our website;
12.1.2 be free from material defects in design, material and workmanship; and
12.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
12.2 In respect of the cups, we warrant that, for a period of 7 days from the date of delivery (Warranty Period), the cups shall:
12.2.1 conform in all material respects to their product descriptions on our website; and
12.2.2 be free from material defects in material and workmanship.
12.2.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
12.3 Further to clause 13.2, you must inspect the cups upon delivery and notify us in writing of any defects within the Warranty Period. If no such notification is received within this period, the cups shall be deemed accepted, and we shall have no further liability in respect of their quality or condition.
12.4 As your sole and exclusive remedy, we will (at our option) repair, replace or refund any products that do not comply with clauses 13.1 and 13.2, provided that:
12.4.1 you notify us by email to info@cuppion.com within the Warranty Period;
12.4.2 you provide us with sufficient information as to the nature and extent of the defects;
12.4.3 you give us a reasonable opportunity to examine the defective products; and
12.4.4 you return the defective products to us at our expense.
12.5 Except as expressly set out in this clause 13, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
13 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
14 Our liability to business customers
14.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.
14.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
14.2.1 consequential, indirect or special losses; or
14.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss of opportunity;
(c) loss of savings, discount or rebate (whether actual or anticipated); or
(d) harm to reputation or loss of goodwill.
14.3 Nothing in these terms will limit or exclude our liability for:
14.3.1 death or personal injury caused by negligence;
14.3.2 fraud or fraudulent misrepresentation; or
14.3.3 any other losses which cannot be excluded or limited by law.
15 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available on our website which explains what information we collect and hold about you, and how we collect, store, use and share such information.
16 No third-party rights
No one other than us or you has any right to enforce any of these terms.
17 Complaints
17.1 If you are unhappy with us or the products you ordered, please contact us at info@cuppion.com.
18 Governing law and jurisdiction
18.1 These terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with these terms, their subject matter or formation (including non-contractual disputes or claims).
19 General terms
19.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
19.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
19.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
19.4 As you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
19.5 As you are a business customer, you and we both agree, that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
